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Polymer Group Headline
 
Name of Your Organization:


Country:

Your function is:
 Procurement/Purchasing/Sourcing
 R&D
 QC/QA
 Manufacturing
 Logistics/Supply Chain
 Sales/Marketing
 General Management
 Other

Your title is:
 GM/CEO/President/Owner
 VP
 Director
 Other


Product Line(s) You Purchase From Us:
 Hygiene Non Wovens Substrate
 Medical Non Wovens Substrate
 Chicopee Branded Wipes
 Other Packaged Wipes
 Other Wipes Substrate
 Cable-related Products (Geca Brand)
 Other Industrial Non Wovens
 Other Non Wovens
 Fabrene/Difco
 Other Products

Region(s) Within Our Company That You Buy From:
 North American Non Wovens
 Europe
 Latin America
 Asia
 Fabrene / Difco

Our Plants That Serve You (if known):

Product Quality
Outstanding (100)
Exceeds Expectations (75)
Meets Expectations (50)
Below Expectations (25)
Poor (0)
NA

    100  75  50  25   0  NA
  Overall Product Quality
  Our product meets the
specifications consistently
  Our product converts well in
your facilities / processes
  Our product’s appearance
  Our packaging
  Strength of our quality systems
  Ability of our manufacturing
capabilities to deliver quality
  Our product’s performance in
qualifying rounds given expectations
that we have set with you
  Our performance in resolving
product quality problems to your satisfaction

Supply Chain Management & Logistics
Outstanding (100)
Exceeds Expectations (75)
Meets Expectations (50)
Below Expectations (25)
Poor (0)
NA

    100  75  50  25   0  NA
  Lead times we offer on typical orders
  Our ability to handle urgent requests
  Our performance in meeting
scheduled committments
  Our ability to determine order status
promptly when asked
  Our proactiveness in notifying you
of order delivery changes
  Our product’s condition when you
take possession from us
  Our willingness & ability to provide additional logistical services & supply chain solutions when asked
  Adequacy of inventories we maintain to meet your service level requirements
  Consistently providing correct documentation
  Proactively & creatively working with you to develop supply chain solutions that help your business
  Please rate our overall performance
in logistics and supply chain
management

Performance of Our Team
Outstanding (100)
Exceeds Expectations (75)
Meets Expectations (50)
Below Expectations (25)
Poor (0)
NA

    100  75  50  25   0  NA
  Our responsiveness to requests
& feedback
  Our technical knowledgeable
& experience
  Our knowledge of your business
& needs
  Our proactiveness with new ideas
  Our proactiveness in executional issues
  The accuracy of our data
& information
  The extent to which we are easy
to work with
  The extent to which our attitude is
efficient, positive, problem-solving
  Our professionalism
  Promptness & accuracy of
communication of changes & issues
  Our processes for customer
engagement & service management
  Our accessibility, openness
and flexibility
  Our truthfulness & trustworthiness
  Our effectiveness in solving problems at the root
  Our consistency in setting realistic expectations, i.e. not overpromising
  Our willingness & ability to interact with all the relevant stakeholders within your company
  The accuracy & timing of invoices
  Our overall technical support performance
  Our overall customer service performance
  The overall commitment of your direct contacts at our company to customer satisfaction
  The ability of our company’s policies, practices, processes and systems to support customer satisfaction
  Our overall organizational commitment to customer satisfaction
  Please rate the overall performance of our team

Sustainability
Outstanding (100)
Exceeds Expectations (75)
Meets Expectations (50)
Below Expectations (25)
Poor (0)
NA

    100  75  50  25   0  NA
  Our overall performance in Sustainability
  Our knowledge of & commitment to Sustainability issues & analytics
  Our Sustainability documentation & transparency
  Our certification by credible third parties
  Our programs to inspire our own employees to build Sustainability into their thinking & practices
  Our willingness & ability to collaborate with your organization on Sustainability initiatives
  Our Sustainable product & material development initiatives
  Our Social initiatives & progress
  Our manufacturing & supply chain initiatives to reduce carbon footprint and environmental impact
  Our leadership in addressing end-of-life issues with our products
  Our overall performance in Corporate Social Responsibility

Innovation & Product Development
Outstanding (100)
Exceeds Expectations (75)
Meets Expectations (50)
Below Expectations (25)
Poor (0)
NA

    100  75  50  25   0  NA
  Our overall product related innovativeness
  Our responsiveness to your product needs and extent to which we work well with your team
  Our proactiveness in bringing new product ideas to your organization
  Our track record in bringing really game changing product related ideas to your organization
  Our leadership in developing new materials
  Our leadership in developing new products
  Our leadership in developing new processes
  Our leadership in developing new applications for non wovens

Integrity, Capability, Dependability
Outstanding (100)
Exceeds Expectations (75)
Meets Expectations (50)
Below Expectations (25)
Poor (0)
NA

    100  75  50  25   0  NA
  Our overall integrity, trustworthiness, truthfulness
  Our dependability and reliability as a vendor
  Our financial strength
  Our ability to execute consistently in multiple geographies
  The accessibility of empowered management
  Our willingness to respond to new ideas, urgent issues and unusual requests
  Our ability to support your multiple product needs
  Our technology array
  The extent to which we view your organization as a business partner
  Our commitment to helping your organization win in your marketplace
  The transparency of our capabilities, interests, strategies

Pricing & Terms
Outstanding (100)
Exceeds Expectations (75)
Meets Expectations (50)
Below Expectations (25)
Poor (0)
NA

    100  75  50  25   0  NA
  Our per unit pricing
  Our raw material risk management offerings (eg escalators)
  Our other terms & provisions
  Our willingness & ability to customize pricing & terms to meet your needs
  Our openness to negotiation when conditions change
  Our communication of price changes

Overall Satisfaction & Value
Outstanding (100)
Exceeds Expectations (75)
Meets Expectations (50)
Below Expectations (25)
Poor (0)
NA

    100  75  50  25   0  NA
  What is your overall satisfaction with us as a supplier?
  When you consider everything that we offer, how would you rate our “total value” as a supplier?

Open End

What is the single best thing about our company?



What is the single worst thing about our company?



Looking Ahead
5 = Definitely Yes
4 = Probably Yes
3 = 50:50
2 = Probably Not
1 = Definitely Not
0 = NA or Don’t Know

      5   4   3   2   1   0
  Would you recommend us to a colleague?
  Do you plan to give us a higher
share of your requirements in
the next 2 years?

Polymer Group
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Oriented Polymers »
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PGI Asia »
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